customer
In this episode of the Duct Tape Marketing Podcast , I interview Matt Dixon. Matt is a Founding Partner of DCM Insights, the customer understanding lab. He's al…
In this episode of the Duct Tape Marketing Podcast , I'm doing a solo show, and I'm gonna talk about something that I've been talking a lot about lately called …
In this episode of the Duct Tape Marketing Podcast , I'm doing a solo show. I'm talking about the many forms and channels of customer communication that exist a…
In this episode of the Duct Tape Marketing Podcast , I interview Nancy Harhut. Nancy is the co-founder and Chief Creative Officer at HBT Marketing. A frequent c…
n this episode of the Duct Tape Marketing Podcast , I'm doing a solo show and discussing something I've been talking about lately called the Customer Success Tr…
In this episode of the Duct Tape Marketing Podcast , I interview Diana Kander. She is a keynote speaker on curiosity and innovation and a New York Times bestsel…
In today's business landscape, time and responsiveness are critical factors in customer experience and revenue generation. Customers increasingly value speed an…
In this episode of the Duct Tape Marketing Podcast, I interviewed Micah Solomon, an expert on customer service, hospitality, and the customer experience. He del…
In this episode of The Duct Tape Marketing Podcast , we explored the art of customer recovery with Jon Picoult, a renowned customer experience expert and author…
In this episode of the Duct Tape Marketing Podcast, I unravel the intricacies of service marketing and dive into a groundbreaking approach that transforms exper…
